Implementasi Dan Evaluasi Digitalisasi Administrasi Kependudukan Pada Layanan Desa Cicalengka Kulon

Abstract

Villages as the government units closest to the community have a strategic role in realizing optimal public services. Digitalization of services at the village level not only speeds up the administrative process, but also becomes a real step to improve data accuracy and reach the wider community. One example of the application of a digital system in population administration services can be found in Cicalengka Kulon Village, Cicalengka District, Bandung Regency. With digitalization, the service process has indeed become more practical and efficient. However, a personal touch is still needed in explaining procedures to the community, handling obstacles that arise, and ensuring that every citizen gets the same service rights. Therefore, digital transformation at the village level is not only about replacing manual systems with automatic ones, but also building synergy between technology and humanistic service values.