KUSNAEDI, Edi; SOFIATI (EFI), Nunung Ayu; SUDARYO, Yoyo. ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH DAN DAMPAKNYA TERHADAP LOYALITAS : Survey Nasabah Dana Pihak Ketiga Pada PT. Bank Mandiri (Persero) Tbk. Jurnal Indonesia Membangun, [S. l.], v. 20, n. 03, p. 67–101, 2021. DOI: 10.56956/jim.v20i03.60. Disponível em: https://journals.inaba.ac.id/index.php/jim/article/view/60. Acesso em: 18 may. 2024.